Contact our office to request an information pack and set up a free initial phone call with one of our behaviour consultants.

Wait times depend on the type of support you need, your availability, and our team’s capacity. Once we understand your needs, we can give you an estimated start date.

No. A formal diagnosis is not required. We support people who need help with behaviour or skill development, even if they do not have a confirmed diagnosis.

We use a practical, evidence-based approach called Applied Behaviour Analysis. We focus on what the participant wants to learn or improve, and we design supports that fit their strengths, needs, and daily life. We work closely with families, carers, support workers, and other professionals so everyone is on the same page. We check how things are going by collecting simple information and reviewing progress often. This helps us make sure the strategies are working and adjust them when needed. Our aim is to support safe, respectful, and meaningful change that improves everyday life.

Supports are delivered by members of TeaMLS, whose profiles you can view here. While we cannot guarantee a specific staff member, every team member is carefully screened, trained, and supported. Some participants choose to use their own support workers, who receive training, guidance, and oversight from us.

Yes. All staff receive ongoing training and supervision. If supervision happens during your session, you only pay for the supervising clinician’s time unless another arrangement is agreed in advance.

Board certification is an international qualification showing a practitioner has met professional standards in behaviour analysis. It is still new in Australia and not yet required, but our team includes certified practitioners and staff working toward certification. For more information, visit the ABAA’s website.

No. We operate as a mobile service. This reduces travel for participants, lowers costs, and allows us to assess and support people in their everyday environments, where the strategies will actually be used.

You can use NDIS funding depending on the support categories included in your plan. We are registered to provide early intervention, behaviour support, and improved daily living. You can also pay privately for your supports.

Service costs depend on the amount and type of support you need. We provide recommendations and estimates based on your goals. If you have a set budget, we can help you plan how to use your funding effectively.

Yes. To keep your program running properly, we require at least one hour of Behaviour Consultancy per month, even if no other services occur in that period.

Carers play a key role in the participant’s success. You may learn specific strategies, help collect simple data, and join team meetings to review progress. We ask that you take part in the supports you have agreed to, share relevant information, follow safety guidelines, and let us know early if anything changes. This helps keep supports safe, effective, and consistent.

We provide essential resources and try to keep costs low. Most materials are supplied as digital PDFs that you can print and prepare at home. We aim to use everyday items and resources you already have so supports are practical, functional, and easy to use in your daily routines. Examples include using household items like containers, spoons, pegs, picture books, board games, or simple visual schedules made with paper and markers. We will only recommend purchasing specific items if they are essential for your program—such as flashcards, organisation systems or software that cannot be replaced with everyday materials. If customised materials are needed, we will discuss any extra time or costs with you before we proceed.

Yes. All services are documented through session notes, email summaries, data records, or formal reports. You can request copies of any of these records at any time.

Supports can happen at home, school, in the community, or through telehealth. We try to schedule supports in ways that reduce travel costs and suit your routine.

Yes, we charge travel time and any agreed travel costs in line with NDIS Pricing Arrangements. We only charge for actual travel time and approved non-labour costs such as kilometres, parking, or tolls. We also offer telehealth when this can reduce unnecessary travel.

We mainly provide services across Sydney. We also offer phone and video sessions for people who live further away.

Yes. We can provide support in a range of settings, including classrooms, childcare centres, workplaces, TAFE or adult education programs, community programs, and other support environments. Whether we can attend depends on the approval of the school principal, service manager, or organisation responsible for that setting. We work with these teams to make sure supports are appropriate, safe, and aligned with their policies.

Clinical services are usually available between 8:00 am and 7:00 pm on weekdays, with weekend appointments available by arrangement. Our office hours are 10:00 am to 5:00 pm Monday to Friday. Public holiday rates apply if supports occur on a public holiday and you agree to proceed.

In-person sessions run for a minimum of one hour, as most goals and strategies require enough time for teaching, practice, and feedback. Some sessions may be longer depending on the type of support you need, the setting, or what is being worked on that day. Telehealth sessions start from 15 minutes and can be extended as needed. These shorter appointments are often used for check-ins, parent or carer coaching, data reviews, or planning discussions when a full in-person session is not required. Your Behaviour Consultant will recommend session lengths based on your goals, support needs, and the most effective way to deliver the service.

We aim to respond to messages within two business days. If we cannot provide a full response immediately, we will confirm your message and let you know when you can expect a complete reply.

Sometimes we may ask to record or remotely observe a session to improve service quality or reduce travel. We will always ask first, and you can decline. Recordings are stored securely and are never used for marketing without written consent.

If you cancel with less than two full days’ notice, we may charge up to 100% of the session fee. This may include travel costs if a team member has already started travelling. We do not charge you when we cancel.

We follow current NDIS rules. If the NDIS updates pricing, definitions, or requirements, we update our services and agreements to match. We will let you know about any important changes.

You can end services at any time by telling us in writing. If we need to end services, we provide 30 days’ notice, explain the reason, and offer referrals to help you transition.

You can raise a concern at any time. Your Behaviour Consultant can help with clinical issues, and the office can help with administrative or billing matters. If the issue is serious, involves a team member, or has not been resolved, you can contact the Director. You may also contact the NDIS Quality and Safeguards Commission at any time if you prefer to raise the complaint externally.